Refund policy

Effective September 11 2026

General rule

Because meat and related foods are perishable and may be specially ordered, allocated, or custom cut, sales are generally final after fulfillment begins. This policy does not limit remedies required by law.

Cancellation before fulfillment

You may request cancellation before the posted deadline. A request is not complete until confirmed. After the deadline—or after a special-order or custom-cut item has been ordered, allocated, or prepared—we may be unable to cancel or may deduct nonrecoverable costs, where permitted and disclosed.

Eligible problems

Contact us promptly if an item is missing, incorrect, materially damaged, spoiled when received, unsafe, or inconsistent with the confirmed order. When reasonably possible, report a perishable-product problem within 24 hours of pickup or delivery and provide the order number, photographs, package label, and a description. Keep the product and packaging refrigerated or frozen until we give instructions; do not return food to a pickup location without approval.

Available remedies

After review, we may replace the item, correct the charge, provide store credit with your agreement, or refund the affected amount to the original permitted payment method. The remedy depends on availability, safety, payment type, and applicable law. We do not provide cash refunds for purchases paid with SNAP benefits; approved SNAP refunds must be returned through the EBT system as required.

Not ordinarily refundable

  • Natural variation in color, shape, marbling, trimming, or size within the disclosed estimated-weight range.

  • A preference change after fulfillment begins.

  • Failure to refrigerate, freeze, thaw, handle, or cook the product safely after transfer.

  • Missed pickup or delivery caused by inaccurate information or customer unavailability, when the product cannot safely be resold.

  • A kosher-certification preference that was not communicated and confirmed before ordering when the actual product was accurately identified.

Unavailable items and lower final weights

An unavailable item will be refunded or removed from the amount captured. If a variable-weight item costs less than estimated, we will reduce the charge or return the difference using a permitted method. Processing times depend on the bank, payment network, EBT system, and Shopify or other provider.