Shipping policy

Effective September 11 2026

Scheduling

Pickup and local delivery are available only as announced for a particular monthly ordering cycle. Posted dates and windows are estimates until confirmed. Delivery is limited to eligible locations and may carry a separately disclosed fee. We may combine routes, establish minimums, or decline a location that cannot be served safely or efficiently.

Customer responsibilities

  • Provide an accurate address, telephone number, access instructions, and a person who can receive the order during the confirmed window.

  • Inspect the order promptly and refrigerate or freeze perishable products immediately.

  • Bring identification, an order confirmation, or other verification if requested at pickup.

  • Tell us before fulfillment about accessibility needs or reasonable delivery constraints so we can determine whether accommodation is possible.

Unattended delivery

We will not leave perishable meat unattended unless the customer has expressly authorized it and a safe, protected, temperature-controlled arrangement is available. If you authorize an unattended delivery, risk of loss and responsibility for temperature control pass to you when the order is placed at the authorized location, except where law provides otherwise.

Missed pickup or delivery

If you miss a pickup or cannot receive a delivery, contact us immediately. We may hold the order for a limited time if safe refrigeration is available, charge a reasonable redelivery or storage fee disclosed to you, or treat the order as abandoned if repeated attempts fail and food safety prevents continued holding. Perishable products that were specially ordered or prepared may not be refundable.

Delays and food safety

Weather, supplier delays, equipment issues, traffic, road closures, refrigeration concerns, holidays, Shabbos, Yom Tov, and other events may require rescheduling. If we cannot maintain safe handling or fulfill within a reasonable time, we may cancel affected items and issue an appropriate refund.

Risk of loss

Risk of loss passes when the order is physically delivered to you, your authorized recipient, or the authorized unattended location, or when you collect it at pickup. This provision does not excuse our responsibility for a product that was already damaged, spoiled, or mishandled before transfer.